Information about the personal data controller:

CENTER FOR YOUTH ACTIVITIES, registered under the Commercial Law of the Republic of Bulgaria, with UIC: 0001931150449, with headquarters and management address in Country: BULGARIA, Vratsa province, Vratsa municipality, city of Vratsa, 3000, №2 IVAN ANDREYCHIN Str.

We process your personal data on the following grounds:

• A contract concluded between us and you in order to fulfill our obligations under it;
• Explicit consent from you – the purpose is specified for each specific case;
• In case of an obligation provided by law.

In the following paragraphs you will find detailed information regarding the processing of your personal data depending on the legal basis on which we process them.

FOR THE PERFORMANCE OF A CONTRACT OR IN THE CONTEXT OF PRE-CONTRACTUAL RELATIONS

We process your personal data in order to fulfill contractual and pre-contractual obligations and to enjoy the rights under the contracts concluded with you.

Purposes of processing:

• establishing your identity;
• management and execution of your request and execution of a concluded contract;
• preparation of a proposal for concluding a contract;
• preparation and sending of an account/invoice for the services you use with us;
• providing you with the necessary overall service, as well as to collect the amounts due for the used services;
• preserving correspondence in connection with a placed order, processing of requests, reporting of problems, etc.
• notification for everything related to the services you use with us;
• to establish and/or prevent unlawful actions or actions in contradiction with our terms for the respective services;

Data we process on this basis:

On the basis of the contract concluded between us and you, we process information about the type and content of the contractual relationship, as well as any other information related to the contractual legal relationship, including:

• personal contact data – e-mail address, telephone and others;
• identification data – two names, delivery address, e-mail;
• other feedback we receive from you;
• information from your actions on our website.
• The processing of the specified personal data is mandatory for us in order to be able to conclude the contract with you and to fulfill it. Without providing us with the aforementioned data, we would not be able to fulfill our obligations under the contract.

Providing personal data to third parties

We provide your personal data to third parties, and our main goal is to offer you quality, fast, and comprehensive service. We do not provide your personal data to third parties before ensuring that all technical and organizational measures for the protection of this data have been taken, and we strive to exercise strict control to achieve this goal. In this case, we remain responsible for the confidentiality and security of your data.

We provide personal data to the following categories of recipients (personal data controllers):

• postal operators and courier companies;
• persons who by assignment maintain equipment, software, and hardware used for the processing of personal data and necessary for the company's activities;
• persons providing consulting services in various spheres.

When we delete the data collected on this basis

We delete the data collected on this basis 5 years after the termination of the contractual relationship, regardless of whether it is due to the expiration of the contract term, cancellation, or other grounds. 

FOR THE PERFORMANCE OF REGULATORY OBLIGATIONS

It is possible that the law provides an obligation for us to process your personal data. In these cases we are obliged to perform the processing, such as:

• obligations under the Law on Measures against Money Laundering;
• fulfillment of obligations in connection with distance selling, off-premises selling, provided for in the Consumer Protection Act;
• providing information to the Consumer Protection Commission or third parties provided for in the Consumer Protection Act;
• providing information to the Commission for Personal Data Protection in connection with obligations provided for in the regulatory framework for personal data protection;
• obligations provided for in the Accountancy Act and the Tax-Insurance Procedure Code and other related normative acts, in connection with the keeping of lawful accounting;
• providing information to the court and third parties, within the framework of proceedings before a court, in accordance with the requirements of the normative acts applicable to the proceedings;

When we delete the personal data collected on this basis

We delete the data collected pursuant to an obligation provided by law after the obligation for collection and storage has been fulfilled or drops out. For example:

• under the Accountancy Act for storage and processing of accounting data (11 years);
• obligations for providing information to the court, competent state bodies and other grounds provided for in the current legislation (5 years).
• Providing data to third parties
• When an obligation is provided for us by law, it is possible to provide your personal data to the competent state body, natural or legal person.

UPON YOUR CONSENT

We process your personal data on this basis only after your explicit, unambiguous and voluntary consent. We will not provide for any adverse consequences for you if you refuse the processing of personal data.

Consent is a separate basis for processing your personal data and the purpose of processing is specified in it, and is not covered by the purposes listed in this policy. If you give us the respective consent and until its withdrawal or termination of any contractual relations with you, we prepare suitable proposals for products/services for you, by performing detailed analyses of your basic personal data;

Detailed analysis is a method for performing an analysis that allows the processing of large volumes of data using statistical models and algorithms and others, which include the use of personal data, as well as processes of pseudonymization and anonymization of the same, in order to extract information about trends and various statistical indicators.

Data we process on this basis:

On this basis, we process only the data for which you have given us your explicit consent. The specific data is determined for each individual case. Usually the data includes:

• Email
• Names
• Address
• Telephone number
• IP Address
• Others

Providing data to third parties

On this basis, we may provide your data to marketing agencies, Facebook, Google or other similar ones.

Withdrawal of consent

The provided consents can be withdrawn at any time. The withdrawal of consent has no effect on the performance of contractual obligations. If you withdraw your consent for the processing of personal data for any or all of the ways described above, we will not use your personal data and information for the purposes specified above. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

To withdraw the given consent, it is only necessary to use our website or simply our contact details.

When we delete the data collected on this basis

We delete the data collected on this basis upon request from your side or 6 months after their initial collection.

PROCESSING OF ANONYMIZED DATA

We process your data for statistical purposes, this means for analyses in which the results are only generalizing and therefore the data is anonymous. The identification of a specific person from this information is impossible.

Your data may also be anonymized. Anonymization represents an alternative to the deletion of data. Upon anonymization, all personally identifiable elements /elements allowing your identification/ are irreversibly deleted. There is no regulatory obligation for the deletion of anonymized data, as they do not constitute personal data.

Why and how we use automated algorithms

For the processing of your personal data, we use partially automated algorithms and methods in order to continuously improve our products and services to adapt our products and services to your needs in the best possible way. This process is called profiling.

How we protect your personal data

To ensure adequate protection of the data of the company and its customers, we apply all necessary organizational and technical measures provided for in the Personal Data Protection Act.

The company has established rules for the prevention of abuse and security breaches.

For the purpose of maximum security during processing, transmission and storage of your data, we may use additional protection mechanisms such as encryption, pseudonymization, etc.

Personal data we have received from 3rd parties

It is possible that we receive personal data about you from our other users.

Rights of the Users

Every User of the site enjoys all rights for the protection of personal data according to Bulgarian legislation and the law of the European Union.

The User can exercise their rights through the contact form or by sending a message to our email.

Every User has the right to:

• Information (in connection with the processing of their personal data by the controller);
• Access to their own personal data;
• Rectification (if the data is inaccurate);
• Erasure of personal data (right "to be forgotten");
• Restriction of processing by the controller or the processor of personal data;
• Portability of personal data between separate controllers;
• Objection to the processing of their personal data;
• The data subject also has the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning the data subject or similarly significantly affects them;
• Right to defense through judicial or administrative order, in case the rights of the data subject have been violated.
• The User may request erasure if one of the following conditions is present:
• The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
• The User withdraws their consent on which the processing of the data is based and there is no other legal ground for the processing;
• The User objects to the processing and there are no overriding legitimate grounds for the processing;
• The personal data have been unlawfully processed;
• The personal data have to be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject;
• The personal data have been collected in relation to the offer of information society services to children and the consent is given by the holder of parental responsibility over the child.

The User has the right to restrict the processing of their personal data by the controller when:

• They contest the accuracy of the personal data. In this case, the restriction of processing is for a period enabling the controller to verify the accuracy of the personal data;
• The processing is unlawful, but the User opposes the erasure of the personal data and requests the restriction of their use instead;
• The controller no longer needs the personal data for the purposes of the processing, but they are required by the User for the establishment, exercise or defense of legal claims;
• They object to processing pending the verification whether the legitimate grounds of the controller override the interests of the User.
• Right to portability.
• The data subject has the right to receive the personal data concerning them, which they have provided to a controller, in a structured, commonly used and machine-readable format and has the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, where the processing is based on consent or on a contractual obligation and the processing is carried out by automated means.
• In exercising their right to data portability, the data subject has the right to have the personal data transmitted directly from one controller to another, where technically feasible.

Right to object.

Users have the right to object to the controller against the processing of their personal data. The personal data controller is obliged to terminate the processing unless it demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defense of legal claims. When objecting to the processing of personal data for direct marketing purposes, the processing should be terminated immediately.

Complaint to the supervisory authority

Every User has the right to lodge a complaint against the unlawful processing of their personal data to the Commission for Personal Data Protection or to the competent court.

Maintaining a register

We maintain a register of processing activities for which we are responsible. This register contains all the information specified below:

• the name and contact details of the controller;
• the purposes of the processing;
• a description of the categories of data subjects and of the categories of personal data;
• the categories of recipients to whom the personal data have been or will be disclosed;
• including recipients in third countries or international organizations;
• where possible, the envisaged time limits for erasure of the different categories of data;
• where possible, a general description of the technical and organizational security measures.

The present Personal Data Protection Policy was adopted and approved on 02.02.2026. CENTER FOR YOUTH ACTIVITIES.